Refund policy
Last updated: 5 October 2026
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW COME FIRST
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. If anything here appears to conflict with the Australian Consumer Law, the law applies.
14 DAYS TO LOVE IT
Use your device for a full 14 days from the day it is delivered. If it isn't for you, email us and send it back for a full refund of what you paid. No forms and no argument.
We ask three things:
- Email info@healforyoulight.com.au within 14 days of delivery and we'll send you a return authorisation and the correct address. Please don't post anything back before you have that.
- Send the device back complete: the device, red light goggles, USB-C cable, travel case and printed manual, in the retail box.
- The device needs to come back in working order. Normal signs of use over 14 days are fine. Damage from being dropped, immersed in water, modified or opened is not a change-of-mind return, and we'll talk to you about it rather than simply refusing.
We ask you to pay the return postage for any change-of-mind return. Please use a tracked service and keep the tracking number until your refund is processed.
Once your return arrives and we've checked it, we refund the full amount you paid for the device to your original payment method within 5 business days. If you paid with PayPal Pay in 4, the refund goes back through PayPal and any remaining instalments are cancelled.
You can only make one change-of-mind return per customer.
IF SOMETHING IS WRONG WITH YOUR DEVICE
This is separate to the 14-day change-of-mind return and is not limited to 14 days. You are entitled to a remedy if your device is faulty or stops working as it should, is significantly different from its description or published specifications, is not of acceptable quality, is not fit for the purpose we said it was for, or arrives damaged.
Major failure (serious, can't be easily fixed, or would have stopped you buying it had you known): you choose a refund or a replacement. You may also be entitled to compensation for any other reasonably foreseeable loss or damage.
Minor failure (can be fixed within a reasonable time): we will repair, replace or refund, and we choose which. We'll always tell you what we're doing and why.
There is no time limit on consumer guarantees. They last as long as is reasonable for a product of this type and price, which may be longer than both the 14-day return window and the 12-month warranty period.
DAMAGED IN TRANSIT
Contact us within 7 days of delivery with photos of the packaging and the device. We'll arrange a replacement or refund at no cost to you. Please keep the packaging until it's resolved.
HOW TO MAKE A CLAIM
Email info@healforyoulight.com.au with your name and order number, the batch code printed on the base of the device, a description of the problem (with photos or a short video if visible), and proof of purchase. We aim to respond within one business day and to resolve claims within 10 business days of receiving the returned device. Do not send anything back before contacting us.
WHO PAYS FOR WHAT
- Change-of-mind return: we ask you to pay the return postage.
- Valid warranty and fault claims: we pay reasonable return postage and the cost of sending the repaired or replacement device back to you.
- Devices returned as faulty that turn out not to be faulty: we'll return the device and ask you to cover the postage.
- Damage caused by misuse, accident, unauthorised modification or repair, immersion in water, use with a non-compliant power source, or normal battery capacity decline over time is not covered by the warranty.
Your consumer guarantee rights are unaffected.
RETURNING A DEVICE
- Engage the screen lock so it can't switch on in transit.
- Use the original travel case, retail box and packaging.
- Send by Australia Post with tracking and keep the tracking number. For valid warranty and fault claims, we'll provide a prepaid label.
- The device contains a lithium battery. It must stay installed in the device. Never post a battery loose.
WARRANTY
Separately from your consumer guarantees, Heal For You Light Pty Ltd warrants this product against defects in materials and workmanship for 12 months from the date your device is delivered. Full warranty terms are in the manual supplied with your device.
STILL NOT HAPPY
Contact us first. Most things are resolved with a phone call. If we can't sort it out, you can contact the ACCC or the Queensland Office of Fair Trading.
Heal For You Light Pty Ltd · ABN 14 700 920 752
PO Box 827, Robina QLD 4226 · 1300 674 934 · info@healforyoulight.com.au